What is the Lyro AI Agent?

The Lyro AI Agent is Tidio's conversational AI that can handle a significant portion of customer inquiries, provide product recommendations, resolve emails, and offer multichannel support, freeing up human agents.

Does Tidio offer a free plan?

Yes, Tidio provides a free plan that includes basic features, 50 billable conversations, and 100 visitors reached via Flows per month, allowing businesses to get started without immediate cost.

Can Tidio integrate with e-commerce platforms?

Absolutely. Tidio offers robust integrations with popular e-commerce platforms like Shopify, WordPress, WooCommerce, and Adobe Commerce, providing specific features for order management and sales enhancement.

What are 'Flows' in Tidio?

Flows are Tidio's no-code automation builder that allows users to create automated conversation paths for lead generation, sales funnels, data collection, and abandoned cart recovery, triggering at key moments in the customer journey.

Is Tidio suitable for small businesses?

Yes, Tidio is particularly well-suited for small to medium-sized businesses (SMBs) and e-commerce stores looking for an affordable yet powerful solution to automate customer service and improve communication.

Tidio

Tidio is an AI customer service platform that combines live chat, chatbots, and a help desk to streamline communication and automate support for small to medium sized businesses.

Visit Tidio

About Tidio

Tidio is a comprehensive customer service platform designed to help small to medium sized businesses (SMBs) enhance their customer interactions. It integrates live chat, AI powered chatbots (Lyro AI Agent), and a robust help desk system to streamline communication across multiple channels. Tidio's mission is to make customer experience frictionless by enabling businesses to manage customer inquiries efficiently and automate up to 67% of their support load.

Founded in 2013, Tidio has grown to serve over 300,000 companies worldwide. The platform focuses on combining human and AI support to provide fast, reliable, and personalized customer service. It aims to empower businesses to improve response times, increase conversion rates, and boost customer satisfaction through intelligent automation and intuitive tools.

Key Features

Lyro AI Agent: An AI conversational agent that handles tasks, provides product recommendations, resolves emails, offers multichannel support, and includes analytics and customization options.
Live Chat: Real time chat functionality with features like pre chat surveys, transcripts, attachments, tags, multilingual support, operating hours, and automatic chat assignment.
Ticketing System: Allows creation of tickets from chats and emails, with workflows, tags, priorities, tracking, advanced filtering, and smart views for efficient management.
Flows: A no code automation builder with templates for lead generation, sales funnels, data collection, and abandoned cart recovery, triggering at crucial moments in the customer journey.
Communication Channels: Integrated handling of Live Chat, Email, Instagram, Messenger, and WhatsApp for a unified communication experience.
Order Management (Shopify): Specific features for Shopify users, including cart preview, order history, product recommendations, and order management capabilities.

Pricing

Free Plan: $0/month Includes 50 billable conversations and 100 visitors reached via Flows per month. Limited features for basic customer support.
Starter Plan: $15.83/month (billed annually) Includes 100 billable conversations, 50 Lyro AI Agent conversations (one-off), 100 Flows visitors reached, live chat & ticketing, and live visitors list.
Growth Plan: $32.50/month (billed annually) Includes 250 billable conversations, everything in Starter, plus advanced analytics, user permissions, automatic chat assignment, and automatic reply.
Lyro AI Agent Add-on: Starts at $24.17/month (billed annually) From 50 Lyro AI conversations, with features like human handoff, customizable communication style, knowledge-based responses, and available as a stand-alone product.
Flows Add-on: Starts at $15.83/month (billed annually) From 2,000 visitors reached, with features like data collection, quote requests, handling missed conversations, and available as a stand-alone product.

Use Cases

Automating customer support and lead generation with AI chatbots and live chat.
Streamlining customer communication across multiple channels for SMBs.
Managing customer inquiries and support tickets efficiently.
Enhancing e-commerce sales through proactive engagement and product recommendations.

Pros & Cons

Pros:

Offers a free plan, making it accessible for small businesses.
Strong AI capabilities with Lyro AI Agent for automation and efficiency.
Comprehensive multichannel support including live chat, email, and social media.
User-friendly no-code automation builder (Flows) for various use cases.

Cons:

Advanced features and higher conversation limits require paid plans or add-ons.
Pricing can increase with higher usage of AI conversations and Flows.

Integrations

Shopify, WordPress, WooCommerce, Adobe Commerce, Shopware, Klaviyo, Mailchimp, HubSpot, Agile CRM, Zoho CRM, Google Tag Manager, Google Analytics, Zendesk, Pipedrive, OpenAPI, Zapier, Messenger, Instagram, WhatsApp