SysAid is an ITSM and help desk platform offering AI-powered automation, asset management, and service orchestration. Founded in 2002, it provides ITIL aligned solutions for mid to large enterprises.
SolarWinds Service Desk is a cloud-based ITSM solution offering service desk, asset management, and remote support. Formerly Samanage, it provides ITIL-aligned processes with AI-powered incident correlation.
ManageEngine ServiceDesk Plus is a full-stack ITSM suite offering incident, problem, change, and asset management. Available in on-premise and cloud editions with ITIL best practices and AI-powered automation.