Poetic

About Poetic

Poetic is an AI workflow automation platform for businesses that need to automate complex operational processes. The company describes Poetic as AI that “turns your business into software” and learns business rules so it can follow them consistently across workflows.

Poetic is designed for end to end business processes where accuracy, process adherence, and operational consistency matter. Its official website highlights use cases such as fraud auto decisioning, KYC process adherence, multi hour processes, and dispute workflows.

Poetic works by reviewing operating procedures, training materials, videos, workflow screenshots, and historical examples to create an initial automation draft. It then improves from expert feedback until the workflow reaches production quality.

For enterprise teams, Poetic also emphasizes security and controls. The official site says data stays in the customer environment, processing happens in transit with zero data retention, actions are captured in immutable audit logs, and access is governed by role based controls.

Key Features

• Procedure Learning: Poetic reviews operating procedures, training materials, videos, screenshots, and historical examples to create workflow automations.
• Expert Feedback Loop: The system improves from feedback given by experienced operators until workflows reach production quality.
• Workflow Recovery: Poetic can recover when enterprise applications or data structures change during automated processes.
• Enterprise Process Automation: The platform is built for complex workflows such as fraud operations, KYC, disputes, and regulated back office processes.
• Audit Controls: Poetic captures actions in immutable audit logs inside the customer system.
• Security Architecture: Poetic states that data stays in the customer environment and is processed in transit with zero data retention.